os MAX - Virtual Product problem

[ozPATT]

Not sure how many people use these forums, doesn't seem too many, but hey, will give it a go!!

I am using os Max, my problem is that if a product i put on does not have any attributes, the cart assumes it is a virtual product. This causes problems as it doesn't show the shipping options when it thinks it is virtual.

Could someone tell me how I go about resolving this problem? There will be no virtual products on my site.

Many thanks,

Patrick

www.supaquads.com

[michael_s]

Hi,

The problem is that your product weight is set to zero. It needs to be 1 or greater if you want to charge shipping. This problem does not have any relationship to having attributes or not.

[ozPATT]

cool thanks, i changed all the weights and now it works. all #this time spent and that was the reason! i didn't think of it cos i was shipping by price, not weight. didn't realise the weight was still important.

thanks for the help there!

[michael_s]

If you are curious as to why weight is still important, it is because a weight of zero is used to specify a virtual product like a gift certificate or a download.

osCMax sees a zero weight and automatically assumes that the product in question is not something that is shipped (download or gift voucher).